Peter de Gosztonyi

Peter de Gosztonyi, Professional Engineer, Certified Quality Improvement Associate, is the principal consultant with Zanka Consulting. He successfully introduced and deployed the COPC-2000 (Customer Outsourcing Performance Center, Williamsville, NY) call centre quality standard in Bell Canada's consumer call centres.

de Gosztonyi has been in the telecommunications industry over 27 years and has extensive experience in Call Centres, strategic planning, business case development, and marketing support. He is an active member of the Ottawa Valley Section of the American Society for Quality (ASQ) holding the position of Program Chair. He is also an invited speaker at International Conferences on Quality in Call Centres.

Zanka Consulting provides strategic planning services focused on integrating corporate strategy within their websites, design and implementation of Quality Standards in call centre environments, and strategic deployment of Telecom services.

For more information on Peter de Gosztonyi see his resume at www3.sympatico.ca/pdeg/Resume.htm or to contact him, see www3.sympatico.ca/pdeg/index.htm#Contact. For more information on Zanka Consulting, visit www.Zanka.net.

Articles by This Author

• Vol. 1, No. 5
  • Knowledge Management in the Contact Centre

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