Pauline Harris

Pauline Harris has been a contributing editor of the Association of Knowledgework's Knowledge Practice Ezine since 2000, with over 2-dozen articles penned. She has been active in all three worlds of librarianship throughout her career as an Information Professional.

Harris began working in the information industry (libraries) as a work-study job in college. She went on to become a full-time library employee after college graduation, as the Weekend/Evening Supervisor and Rare Book Room Curator at Kalamazoo College's Upjohn Library. She managed and trained at least eight student workers (per school year) for circulation desk duties, as well as performed OCLC Online Computer Library Center, Inc. Interlibrary Loan (ILL) work, gave library tours and some bibliographic instruction.

During four years as a full-time library employee, Harris earned her Master Fine Arts in Creative Writing from Western Michigan University. She then went to Library School at University of Michigan (U-M) where she earned her Master of Information & Library Studies. There, for two years, she was one of twelve Residence Hall Head Librarians, performing all aspects of managing a library: budget, hiring, training, cataloging, collection development, merchandising, outreach programs, bibliographic instruction.

After graduation from U-M, Harris organized the small library of the Greater Kalamazoo Arts Council, while writing web site reviews for Gale Publications' Cyber Hound series (published 1997). She joined Queens Public Library (New York) as Generalist for a major Branch library in September 1996 and moved to Central Branch's Information Services where main duties were Telephone Reference, Information Desk, and Magazines and Documents (Gov Docs).

Harris made her move to the corporate world by joining the Reference staff of American Institute of Certified Public Accountants (AICPA) in May 1998, where she conducted telephone reference and reading room duties, as well as indexing business and tax journals for internal bibliographic database. She worked on the project to move library content to a web environment in April 1999. She was offered an opportunity to work in Knowledge Management (KM) as Content Manager for the AICPA's Intranet in October 1999.

She co-led training sessions, acted as help desk support, promoted KM and helped employees with content and communication questions. Harris wrote the Content Management Plan as well as various policies and procedures related to Intranet development. She became ISO (International Organization for Standardization) 9001 Process Leader for the KM team.

Leaving AICPA in November 2001, she continues to remain active in the KM field. She recently presented on the topic of attention-protection at the Enterprise Learning and Knowledge Exchange conference, March 13, 2002. Professional memberships include: Special Libraries Association since 1996, Association of Knowledgework from 2000.

Articles by This Author

• Vol. 2, No. 2
  • Peter Drucker's at it Again! What He REALLY Thinks about Libraries and Librarians

To become a contributor to KnowMap, see Collaborators.

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