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Editorials

Unlocked Brown and Green: Shades of Knowledge - Xenia Stanford
Stanford discusses the brown (recycled or learned) knowledge and green (new knowledge gained from innovation) and other shades between in the knowledge management process as she also introduces the featured articles from this issue.

Special Views

UnlockedGlobal Learn Day VI: Offering Insights from Rounding the Mark - Xenia Stanford with remarks from John Hibbs and Lee Harris
Marking another successful tour du monde, Stanford reports on Global Learn Day VI. This one celebrates the rounding the mark to ten - the milestone to the goal of an audience in the hundreds of millions.

Roles

UnlockedKnowledge Innovation - the True Competitive Intelligence - Debra M. Amidon

Stanford provides a summary of Debra M. Amidon's web seminar presented on September 25, 2002 for the Special Libraries Association. Her topic deals with how these information professionals might become better positioned as competitive intelligence officers of the organization and help their businesses succeed through innovation.

See also the Review of her latest book: The Innovation SuperHighway: Harnessing Intellectual Capital for Prosperity and read a sample chapter for free.

Value and Vision: Business and Strategic Competencies for Leadership: The Dialog Quantum2 Program - Betty Jo Hibberd & Liz Blankson-Hemans
The authors introduce ten professional spheres of activities forming the framework of competencies around which the Dialog Quantum 2 program is centered. These include 5 Strategic Competencies and 5 Business Competencies, which are explained in the document.

Culture

UnlockedThriving on Organizational Change: the Knowledge Sharing Advantage - Libby Trudell
Directed at information professionals, this article excerpt discusses the value of knowledge sharing for surviving mergers and organizational consolidations, suggesting that a focus on knowledge sharing behavior can be the cornerstone of a personal and organizational strategy for success in such times.

Quantum2Quantum2 is a personal development program designed to help information professionals successfully negotiate the change to become leaders and strategic thinkers with a business orientation and to help ensure success within their organizations. The program is available to information professionals worldwide at no charge. For more information about the Quantum2 program and a special joint offer from Dialog and KnowMap visit our KM Markets page.

Strategy

Twelve wrong assumptions about Knowledge Management - by José Ochoa
Ochoa, Manager, e-Business Unit of the Spanish IT group Indra, lists 12 assumptions managers make and tells us why believing them can lead KM initiatives astray.

Toolkit

Standards & Conventions

Why Knowledge Solutions Don't Work: Part I - Myths and Mistakes - Craig J. Battrick
Battrick challenges traditional conventions by exploring the myths and mistakes of knowledge management, such as putting data and information into an electronic system and believing that is the entire solution when what we really need is to understand knowledge itself.

Editor's Note: This article was originally part of Battrick's presentation to the Region 7 conference for the Society for Technical Communicators in November 2001 and again in November 2002 in Vancouver, British Columbia. For both presentations he received high ratings for interest and content.

To be followed in Vol. 2, No. 5 with Why Knowledge Solutions Don't Work: Part II - Nurturing the Nature of Knowledge

Auditing

360-Degree Feedback - R. Srinivasan
The author, President and CEO, Rumco Pvt. Ltd, offers guidance for successful implementation of the 360-degree feedback model used by many organizations to measure and improve employee performance. Since it is a measuring tool we are including this article in the Auditing section.

Mapping

How Can Mapping Organizational Knowledge Improve Innovation? - Edward W. Rogers
Rogers' original article in Vol. 1, No. 1 of KnowMap has been very popular. You may read it for free by requesting a trial issue. In this issue Roger rejoins us with an article on how knowledge crafting must lead "Organizations … to build on changing paradigms and turn the need for continuous learning into an innovation advantage instead of grim reality". He also introduces us to his new knowledge map showing how mapping organizational knowledge improves innovation.

The Application of Knowledge Maps in Organizations - Part I: Knowledge Maps in KM Strategy - Alison Tsao
Tsao, a student working toward her Masters in Library and Information Management, University of Canberra, Australia starts a three part series demonstrating how knowledge mapping contributes to the power and capacity of an organization and how that can be linked to strategy. She summarizes the definitions of knowledge mapping and expands on the importance of such a tool to an organization in this her first part of three.

To be followed by
Vol. 2, No. 5 - Part II: How Organizations Use & Develop Knowledge Maps
Vol. 2, No. 6 - Part III: Categories, Gaps, Conclusions & Resources

 

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KnowMap News

Unlocked Read our latest News Release - Xenia Stanford and 20 others appear as Exemplar Ken Practitioners in Amidon's latest book: The Innovation SuperHighway: Harnessing Intellectual Capital for Prosperity! See also Review and read a chapter free.

Case Studies

General

To read past articles on this topic, click on the above heading.

Learning

UnlockedConnecting the Dots on Global Learn Day VI: Making the Case for a Socrates! - Xenia Stanford
This is the text of the speech Stanford made on GLD VI in which she explains the goals of the Socrates Academy and how it is linked to GLD VI. Nominations and articles for those who enable Access to Affordable Education may be submitted to her as noted at the end of the article.

UnlockedThe Knowledge Revolution has Taken Flight - Global Learn Day VI Stop in Venezuela - Debra Amidon
This year Amidon contributed to GLD VI from the tropical paradise of Caracas, Venezuela where she was joined by Olympia Salas, founder of the Knowledge Management Team at PDVSA, and Silvard Kool, composer of the Knowledge Concert. Amidon reveals the knowledge value Salas has brought to PDVSA and the global knowledge arena.

Audits

To read past articles on this topic, click on the above heading.

Maps

To read past articles on this topic, click on the above heading.

Surveys

Results of the KM Competencies Survey - Alycia Tulloch
These are the results of Tulloch's survey on the core competencies of knowledge management professionals and how these KSAs (knowledge, skills and aptitudes) can be successfully learned through formalized instruction.

See the original questions at
Knowledge Management Professionals Competencies Survey

Enter our new Knowledge Sharing Challenges:

Unlocked Knowledge Innovation: The Role of Information Professionals
Amidon challenges us: Are we ready to innovate our future together! Read what others in the information profession have said about their role in moving organizations toward knowledge innovation. Then contribute your own views to win a complimentary Emerald subscription to KnowMap. Also watch for the course: The Role of Information Professionals in Knowledge Management to be offered at Special Libraries Association Conference June 2003 in New York.

Unlocked Knowledge Competencies: What Are the Necessary KSA and How Can We Acquire Them?
Although Tulloch no longer needs responses to her survey as she now has completed her Emporia State University MLS requirements, our readers continue to be interested in this topic. If you would like to contribute your ideas by completing the survey, which will now come to us, we will publish these in a later issue of KnowMap and reward you for your knowledge sharing with a complimentary Emerald subscription.


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Next Issue

  • Knowledge Management Survey 2002: the Results - Managing Partner and Perceptive Technology
  • Competency Mapping to Define Roles and Responsibilities Matched to the Mission - Xenia Stanford
  • Why Knowledge Solutions Don't Work: Part II - Nurturing the Nature of Knowledge - Craig J. Battrick
  • The Application of Knowledge Maps in Organizations - Part II: How Organizations Use & Develop Knowledge Maps - Alison Tsao
  • Driving Forces for Sustainability in China - Jin Zhouying, Chinese Academy of Social Sciences
  • Converting Content Innovation and Opportunities into Marketable Products and Services - Maria Antonietta Sgambaro, Italy
  • Connecting the Dots - Story 5: SchoolNet Namibia: A Prize Winning Project - John Hibbs & The Association for Progressive Communications
  • Creativity in Business - Piero Formica
  • Knowledge Management in India - Pranay Desai
  • Knowledge Retention Strategies at B.C. Buildings Corporation - Thomas W. Jones

 

 
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