Culture
Here is your opportunity to review the titles and abstracts of the
many articles that have appeared in KnowMap
in the Culture theme. For a chronological treatment, see our
Current Contents page.
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The Culture section covers articles on the impact of culture
in knowledge management. For more information, see the Culture
section of Categories.
Editorials -
Special Views
Roles - Culture
- Strategy
TOOLKIT: Standards - Mapping
- Auditing
CASE STUDIES: General - Learning
- Audits - Maps
- Surveys 
Vol. 2, No. 4: Thriving
on Organizational Change: the Knowledge Sharing Advantage - Libby
Trudell
Directed at information professionals, this article excerpt discusses
the value of knowledge sharing for surviving mergers and organizational
consolidations, suggesting that a focus on knowledge sharing behavior
can be the cornerstone of a personal and organizational strategy for
success in such times.
Vol. 2, No. 3: In Search
of Permanency: Part II: Possible Solutions - Anticipate, Create, Dissove
- Chin Hoon Lau
Malaysia's Chin Hoon Lau explores the vulnerability and instability
of virtual knowledge networks, such as the Internet Biologists, an online
community of scientists facing the issues of the Internet as they try
to stay virtually connected.
Vol. 2, No. 3: Part
III: Towards a Long-term Organizational Relationship - Ask, Learn, Follow-up
and Grow - Chin Hoon Lau
In this concluding part Lau examines other possible solutions to encourage
a more stable online community, such as long-term organizational relationship
through: "ask, learn, follow-up and grow".
Vol. 2, No. 2: The Problem
of Agency: Industry Self-Discipline and Governmental Partnership in
the Cluster Economy - Piero Formica
Italy's Piero Formica argues how in a cluster economy (a value added
community in terms of knowledge production and dissemination) government
agency involvement creates a needlessly political market that has negative
outcomes.
Vol . 2, No. 2: In Search
of Permanency: Part I: Fragility of a Purely Virtual Team - Chin
Hoon Lau
Malaysia's Chin Hoon Lau explores the vulnerability and instability
of virtual knowledge networks, such as the Internet Biologists, an
online community of scientists facing the issues of the Internet as
they try to stay virtually connected.
Vol. 1, No. 6: Enriching
Distance Learning with Experiential Learning - Steve Eskow
Eskow cautions us that there are things to be experienced and to be
learned, in face-to-face communities, which cannot be virtualized and
cannot be easily simulated. Rather than tossing out distance learning
due to the limitations, he points out the advantages and offers suggestions
to improve the quality of distance learning.
Vol. 1, No. 6:
Advantages and Disadvantages of Designing, Developing, and Delivering e-Learning Content
- Gary W. James
With the many options available now for delivering e-learning, how do you ensure you are matching the medium to your audience and your content? James suggests by carefully weighing the audience and training content against the list of advantages and disadvantages he presents, you should be able to better design, develop and deliver your e-Learning content.
Vol. 1, No. 6: Distance
Cola (Collaborative Online Learning Algorithm): Effervescent Learning
Online - H. Guy Bensusan
Bensusan explains the fundamentals of his COLA innovative method of making online learning effective, interactive and lively in spite of the diverse and disperse make-up of the distance learning class.
Vol. 1, No. 5:
Modeling a Culture of Collaboration: Part I - Designing a Social Venture - Barbara Weaver Smith
Corporate culture determines how well knowledge flows through a company. Mergers and acquisitions succeed or fail according to how well cultural differences are addressed and how quickly a unified culture emerges. This is minor compared to the cultural complexities of a social venture. Weaver Smith uses a case study to show what happens when multiple organizations from the public, private, and not-for-profit sectors try to cooperate for a social purpose.
Vol. 1, No. 5:
Knowledge Management in the Contact Centre - Peter de Grosztonyi
de Gosztonyi defines the modern contact centres, formerly known as help desks, and the issues facing them. He discusses the accuracy and quality of information and knowledge required and some techniques to help achieve better standards in meeting the customers' needs.
Vol. 1, No. 4:
Customer Innovation: A Function of Knowledge: Part I - The Theory and
Customer Innovation: A Function of Knowledge: Part II - The Practice - Debra M. Amidon
The culture of customer driven enterprises is emerging as we can see in recent talk about customer relationship management (CRM). In this two part article complete in this issue, Amidon extends her vision beyond CRM into customer capital and how partnering with customers can drive innovation and lead to greater knowledge for the organization. She also looks further than customer satisfaction: for what is that without customer success?
Vol. 1, No. 3:
Can you See What I am Saying? - Michael Losier
Failing to communicate even though your language is as plain as day? What could be more simply stated than the sentence in the title? The lack of communication and failure to share knowledge may be due to simple words that mean little or nothing to others who do not share your preferred neurolinguistic programming style.
Vol. 1, No. 2:
Cultural Values - Xenia Stanford
Some claim there are no such things as personality conflicts in the workplace - that there are only clashes of values. This article explores the questions: is this so and, if so, does it have any impact on a would-be knowledge fostering organization?
Vol. 1, No. 2:
What Are Our Common Values - Xenia Stanford
What does the top ten list of A&E's Biography of the Year 2000 demonstrate about commonly accepted values? Read this article for some possible answers and further questions.
Vol. 1, No. 2:
A Little Learning is a Dangerous Thing - Sarah Naomi Stanford
What did Alexander Pope mean when he said "a little learning is a dangerous thing"? Does learning equal knowledge or is it another brand of ignorance? This article explores learning, knowledge and wisdom along with their pitfalls and value. It gives food for thought to those who seek to develop learning organizations.
Vol. 1, No. 1:
Corporate Culture Clashes Thwart Mergers and Acquisitions - Barbara Weaver Smith
Mergers and acquisitions are occurring at an astonishing rate in today's business world, but when potential clashes of corporate culture are ignored, the results can be devastating. Barbara Weaver Smith provides insight into "cultural due diligence," or exploring the cultures of merging organizations to avoid conflict.
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