Recommended Book
The Art and Science of 360 Degree Feedback
 By
Richard Lepsinger, Anntoinette D. Luca
Hoboken, NJ: Jossey-Bass Inc., 1997
Review From The Publisher
Develop outstanding organizations using 360° feedback!
Use 360° feedback to achieve your organization's goals and enhance
employee performance. This exceptional tool shows you what makes for
a successful 360° feedback program and how it can benefit your company.
You'll learn the step-by-step process to implement a successful 360°
feedback program.
You'll gain the skills to:
- Promote cultural change
- Maximize employee excellence
- Foster extraordinary teamwork
The Art and Science of 360° Feedback is the first and only single-volume
guide to all the hows and whys of 360° feedback. It contains case
studies and examples of major companies that have successfully implemented
360° feedback into their organizations. You'll learn the process
for enlisting the support of and commitment to 360° feedback from
others in your organization - a key ingredient for success that is often
overlooked. Guidelines are also included for making the process smooth
and painless for everyone involved.
360° feedback has the potential to bring about real, measurable
change in the behavior of your employees. This remarkable how-to guide
shows you exactly how to get those results. Order your copy today!
Review by Ingram
In this comprehensive handbook, human resource professionals and managers
learn the best ways to gain commitment to the 360 degrees process, choose
appropriate methods, administer the process, present feedback, and implement
follow-up. Case studies of organizations including the New York Stock
Exchange show 360 degrees feedback in action.
Review by Turgay BUGDACIGIL, Istanbul, Turkey
FreeImage HR Consulting / a division of T.B. FreeImage HR Group, Istanbul,
Turkey
(KnowMap edited for format, spelling and
grammar)
This book rated as 
The book is excellent for development of policy for 360-Degree, why
it should be implemented, and what steps to take before and after the
feedback.
This is not an instructional book in the development of a 360-degree
questionnaire.
The book provides excellent knowledge on what, where, who, when, and
how. Highly recommended for knowledge, but not for building of the questionnaire.
"We wrote this book", write R. Lepsinger and A.D. Lucia,
"with three audiences in mind:
- The first consists of human resources professionals who
are just beginning to look at 360-degree feedback as a means to address
the business needs of their organizations. These are people who have
not had much experience using 360-degree feedback to solve business
problems and have many basic questions that require answers if they
are going to use the technology successfully.
- The second audience consists of line managers who have heard
a lot about this 360-degree feedback stuff and want to understand
it well enough to determine if it is the right approach for their
organization.
- The third group consists of more experienced HR professionals
who would like a comprehensive reference work on 360-degree feedback
that makes it easy to access the information they are looking for
without having to skim through dozens of magazines and journal articles
and textbooks."
In this invaluable study, authors organize their book into two parts:
I. Preparing to use 360-degree feedback.
In this part, they:
- Offer basic information, including a definition of 360-degree feedback
and a brief overview of its history and evolution.
- Illustrate how a diverse group of companies (real cases) has successfully
used 360-degree feedback to address different organizational issues,
such as achieving business strategy, supporting cultural change, fostering
individual development, enhancing team effectiveness, and identifying
training and selection requirements.
- Discuss and compare the two most common methods for collecting
360-degree feedback - interviews and questionnaires.
- Focus on the use of interviews alone to collect data or as a supplement
to the data provided by a questionnaire.
II. Implementing a 360-degree feedback.
In this part, they:
- i. Focus on how to administer a 360-degree feedback process
in a way that increases people's enthusiasm and ensures a high degree
of confidence in the results.
ii. Describe and compare three methods for delivering the feedback
- group workshops, one-on-one meetings, and self-study.
iii. Review what needs to be done after the feedback is collected
and reviewed to ensure that recipients absorb the messages they have
been given and take appropriate action.
iv. Discuss the benefits and obstacles to using 360-degree feedback
in HR management systems.
I highly recommend this invaluable study.
Table of Contents
Preface
The Authors
- The ABCs of 360° Feedback
- The Uses of 360° Feedback: A Tool for Strategic Change
- The Most Important Decision You Will Make: Choosing a Method for
Collecting the Feedback
- Using Interviews to Augment 360° Feedback
- Creating Champions: Selling the Idea to Others in Your Organization
- Gathering the Feedback: Tips on Administering the 360° Process
- Holding Up the Mirror: Presenting the Feedback
- Creating Lasting Change: Follow-up Activities
- Enhancing Performance Management Systems
Resource A Examples of 360° Feedback
Resource B Checklist for Selecting a Questionnaire
Resource C Sample Worksheets for Feedback Analysis and Interpretation
Resource D 360° Feedback Administration Flowchart
Notes
Index
You can sample
17 pages of the text for free.
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