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Onsite All-Day Courses:
Knowledge Mapping Toolkit
(Formerly Creating a Knowledge Map for Your Organization)
Description:
Knowledge maps are valuable tools in knowledge management. They can be used to elicit, share, learn and create knowledge as well as enable better decision-making, assess an organization's knowledge culture and overcome conflicting or competing issues. However, knowledge mapping is a commonly misunderstood term. It is often used interchangeably with information mapping, which serves a different purpose or function, or with mind mapping, which is only one type of tool. Does a proficient carpenter use a hammer for all his tasks? Obviously not! Neither does a proficient knowledge mapper use one tool to suit all needs!This course through pre-reading, workbook material and discussion will help the participant understand the differences between information mapping and knowledge mapping. Further, participants will be introduced to a range of tools that can be matched to different needs:
For example:
- Resource maps can be used by librarians or information professionals to connect needs to sources
- Concept maps can be used by web designers to form logical rather than random site maps
- Mission maps can be used by teams to facilitate common understanding
- Logic maps can be used by competitive intelligence professionals to ensure relevant knowledge has been gathered or discover areas where proprietary knowledge could be at risk
- Network and sociometric maps can be used by organizations to find the gaps, sinks and stops inhibiting the flow of knowledge
- Competency or skills maps can be used by individuals for career planning, resume development and training needs assessment (e.g. see instructor's Competency Map)
- Influence Diagrams can be used by strategic planners to propose better decisions based on understanding of risks and opportunities
These and several other mapping tools will be demonstrated with real life examples. Participants will practice basic types and also engage in other classroom activities to embed learning.
The instructor has based this workshop on mapping techniques she has personally studied and used. She has conducted this workshop or parts of it several times under different titles with audiences in Canada and the United States. Participants have flown in from other countries to take advantage of her knowledge and experience with this practical tool for implementing knowledge processes in organizations and even your personal life.
See what recent participants have said.
Learning Objectives
At the end of the day be able to:- Define knowledge mapping
- Explain roles and benefits
- Describe different knowledge mapping techniques
- Use basic knowledge maps for personal and small group purposes
- Suggest knowledge maps to meet specific organizational needs
Course Outline
- Definition & Value of Knowledge Mapping (45 minutes)
- A practice exercise based on pre-reading and introductory material will be conducted to embed learning and raise understanding.
- Types of Knowledge Maps
(120 minutes)
- At least a dozen different mapping types will be introduced with examples and the value they provided in real cases.
- Mapping Exercises
(120 minutes)
- Four basic types will be practiced and results discussed.
- Matching Tools to Needs, Goals and Culture (45
minutes)
- An exercise and discussion will be used to facilitate transfer of learning to participants' real life situations.
Total instruction time: 330 minutes or 5.5 hours
(This does not include registration, meal and coffee breaks, and administrative time.)
For current schedules and booking information, see Schedule.
Mapping and Maximizing Knowledge Flow (advanced course)
Description:
Knowledge management (i.e. managing the learning and leveraging of knowledge to achieve definable benefits) requires exploiting the value of the knowledge embedded in all employees of the organization to derive full value from intellectual capital assets. However, our past culture has bred fear that knowledge sharing will lead to dispensability. Thus silos, empires and other barriers have been erected causing stops, sinks and gaps in the flow of knowledge. Punishment and rewards have not led to past successes. Wise organizations know they must diagnose the inhibitors to knowledge flow and understand where and when blockages are occurring so the paths can be cleared for knowledge to flow freely throughout the organization's circulatory system. This course will assist participants in conducting a knowledge flow audit, mapping and understanding the results, diagnosing problem areas and determining some strategies to unblock the arteries of their organizations or teams.N.B. This course expands the types of mapping described in the Knowledge Mapping Toolkit course as follows: Network and sociometric maps can be used by organizations to find the gaps, sinks and stops inhibiting the flow of knowledge
The instructor has studied and used sociometric mapping to diagnose learning and social problems in academic environments and later applied the principles and methods to the understanding and overcoming of knowledge flow inhibitors within work groups. She has participated in teams using network mapping to locate and solve information flow difficulties within a large multi-national inter-affiliated organization.
Prerequisites
Requires completion of the Stanford Solutions' course: Creating a Knowledge Map for Your Organization or Knowledge Mapping Toolkit; or other courses or experience that would give participant equivalent understanding of knowledge management and knowledge mapping practices. When pre-registering, please submit qualifications for taking this course. This will ensure all participants are at a sufficient "readiness-to-learn" stage to derive intended value from this class. Pre-reading and pre-course work will also be required to maximize participation in this class.
Learning Objectives
At the end of the day be able to:- Describe the purpose and value of knowledge flow mapping
- Conduct a basic knowledge audit to track knowledge flow
- Map results using sociometric/network mapping techniques
- Identify knowledge flow movement and blockages
- Suggest means of unblocking and maximizing knowledge flow
Course Outline
- Knowledge Flow - Purposes & Value (60 minutes)
- This section will explore some common problems in knowledge management and how conducting a knowledge flow auditing and mapping project can overcome them.
- Knowledge Flow Audit (60 minutes)
- Participants will be shown how to develop, conduct and code a basic knowledge flow audit.
- Mapping the Results (60 minutes)
- Participants will map the results using knowledge mapping techniques.
- Studying Movements and Blockages (60 minutes)
- The resulting maps will be examined for stars, star clusters, cliques, dictators, gaps, sinks and stops as well as other inhibitors and facilitators of knowledge flow in a group or organization.
- Unblocking and Maximizing Knowledge Flow (60 minutes)
- Various techniques for overcoming inhibitors and encouraging knowledge flow will be discussed.
(An extra 30 minutes will be spent where required.)
Total instruction time: 330 minutes or 5.5 hours
(This does not include registration, meal and coffee breaks, and administrative time.)
For current schedules and booking information, see Schedule.
The Role of Information Professionals in Knowledge Management
This course will help the participant explore how she/he can become a vital part of her/his organization's knowledge management team. Using the feedback from business leaders, professionals and recruiters dealing with KM issues, this course will have the participants use knowledge mapping to define roles, competencies required, measure themselves against this yardstick and determine their personal learning needs to prepare for a future in the knowledge society.
Course Method:
Each section of the course will deal with one critical learning question and will be comprised of a 20 minute introduction by the facilitator, followed by a 20 minute group exercise and then concluded with a 20 minute debrief. Remaining time not used by breaks will be used to answer questions and allow for additional discussion on particular topics.
What are the critical differences between information management and knowledge management?
- What are the critical differences between information management
and knowledge management?
- Introduction: Opinions expressed by KM experts, business leaders and others on IM/KM and the differences will be presented.
- Group exercise: Each group will choose what they consider the 3 most critical differences between IM/KM.
- Debrief: Each group will present their 3 critical differences, why they chose these and why these are important choices in determining roles.
- What are the current and emerging roles in knowledge management?
- Introduction: Position descriptions from recruiters and business leaders will be presented. How to set up a basic knowledge map to demonstrate these will be part of the introduction.
- Group exercise: Each group will choose the top 3 future roles they see for KM and then set these up in a basic map structure.
- Debrief: Each group will present their 3 role choices, reasons for these choices and what these choices mean for the future of information professionals.
- What skills do we need to be part of the knowledge management team
in our organization?
- Introduction: A review of skills and competencies requirements as given by recruiters and business leaders will be presented. Also the next level of knowledge mapping will be demonstrated.
- Group exercise: The group will choose the top 3 skills/competencies required for each role they mapped above and add these to their knowledge maps.
- Debrief: Each group will present their knowledge map showing the key skills/competencies for each role.
- How do I assess my current skills compared to those needed?
- Introduction: A personal knowledge mapping formula will be explained showing how to assess one's own skills/competencies against those shown on the roles' maps.
- Group activity: Each person will choose a role from any of those mapped and then develop a personal knowledge map to measure himself/herself against the skills/competency requirements of the role.
- Debrief: Groups will be formed based on the roles chosen for personal maps. The groups will discuss the individual maps against the maps of the chosen roles and help each other improve on the personal maps and measures.
- What are the next steps I need to take to prepare myself for a role
in knowledge management?
- Introduction: How to use the personal map to develop a personal learning/improvement plan will be explained.
- Group activity: Each person will develop a personal learning plan for a future role in KM.
- Debrief: Each person will pair up with learning partners (3 to a group) to discuss and polish the individual plans, set goals and milestones and determine times to check in with each other to monitor, coach and mentor progress.
- Questions/Answer period with 360 feedback to help everyone use/improve the process in the future.
The course as described above is a full day (6 hour) session. It can also be delivered as two half-day courses. A half-day version will be delivered at SLA 2003 in New York, NY.
This course can also be presented to other groups, such as HR (human resources), IT (information technology) or other professionals within the organization.
Total instruction time: 330 minutes or 5.5 hours
(This does not include registration, meal and coffee breaks, and administrative
time.)
For current schedules and booking information, see Schedule
and KnowMap
June Events page.
Other
Watch for future courses to be developed on the following topics:- Other specific knowledge auditing and mapping techniques
- Overcoming Obstacles to Innovation
- Specific requests are always welcome
For booking information and booking information, see Schedule.
TeleClasses: |
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Classes are live and interactive but you do not have to pay transportation, parking or other expenses incurred with travel. Yet you can tap the expertise of an experienced and Certified TeleClass Leader trained to ensure learning is enhanced through this type of distance education. See further benefits, details and classes at http://www.teleclassinternational.com.
For currently available sessions see Schedule or search TeleClass International. Select "Find a Class" and enter keyword search for name of Certified Teleclass Leader: Xenia Stanford or topic desired. If the course you require is not found, you may book one for your company or group at preferential rates. Contact Stanford Solutions with "Teleclass Booking Request" in subject line.
Several sessions have been completed on Knowledge Management and Knowledge Mapping topics with participants saying they could not believe one could actually "see" and "do" visual activities like mapping over the telephone until they tried our Teleclasses!
TeleClass Descriptions:
Missing Out on Knowledge Management? Is it Old Wine in New Bottles or A New Way to Work?
Are you one of the many who says knowledge management is just old wine in new bottles or a fad of the nineties? You may already know it's here to stay and you may already have the skills to survive but may not be exploiting or expanding them for the best value because you don't truly understand what it's all about. If so, you may be missing out on the new world of work while you are busy working your way to obsolescence. To learn to prosper in the new millennium you must know what knowledge management is, how to benefit from it and how it is different from information management.This TeleClass will help you distinguish when the term is being used meaningfully or just as a way of cashing in on the jargon. It is easy to be confused as many use the words information and knowledge interchangeably. However, to be prepared for the "Knowledge Society" as Drucker calls the new era beyond the Information Age, we must understand the differences and how to use knowledge management to work toward organizational and personal wisdom.
The instructor has recently delivered her message to graduate students at the University of British Columbia and staff and students at Camosun College in Victoria, B.C. as well as sharing her knowledge with librarians and other information professionals in her workshops, at conferences and through personal networking for many years. She has also conducted this TeleClass with participants from North America and overseas.
Recommended and currently free to registrants of onsite workshops offered by Stanford Solutions.
What in the World's Knowledge Mapping and Why Must I Know?
There are varied views of what knowledge mapping is and what it can be used to accomplish. Many associate it with mind mapping, a tool to aid learning. It is that but much more. It has been used to facilitate understanding, settle conflict, brainstorm for creativity, elicit knowledge, define knowledge cultures and plan strategy. This session will help you understand the power of knowledge mapping as a tool and appreciate that there are many methods at your disposal. This one-hour introduction to knowledge mapping is an excellent way to prepare for the longer workshops given by this instructor.She has facilitated two hour to full day workshops on knowledge mapping with audiences in Canada and the United States. Participants have flown in from other countries to take advantage of her knowledge and experience with this practical tool for implementing knowledge processes in organizations and even your personal life.
Recommended and currently free to registrants of onsite workshops offered by Stanford Solutions.
Presentations:
Achieving Results with Knowledge Mapping
Knowledge mapping is an expedient and highly graphical means of knowledge eliciting, gathering, sharing, leveraging and enabling wiser decisions. For example, knowledge mapping has been used in the following ways:- Library management to connect needs to sources
- Web sites to form logical rather than random site maps
- Teams to facilitate common understanding
- Organizations to find knowledge gaps, sinks and stops
- Competitive intelligence to ensure all relevant knowledge has been gathered and proprietary knowledge is protected
This 2-hour session, which includes handouts and a practice exercise, will give you an appreciation of the ways in which knowledge mapping has been used as a practical tool for implementing knowledge management in organizations.
From Information Management to Knowledge Society:
How to Make the Leap
When the industrial revolution gave way to the information age with rapid
technology replacing the human operated machine, business philosophers predicted
mass layoffs with humans ousted by computers. However, surveys have found
this did not happen. There was not a decrease in the labour force in numbers
but the focus shifted. With the luxury of less routine and more time due
to the processing speed and power of technology, the requirements of the
workforce began to change from information processors to knowledge workers.
Those who did not survive were those who could not change to meet the demands
of the dawning "knowledge society" as Peter Drucker calls it.
The new age requires new skills, new ways of thinking and new ways of working.
Don't fall through the cracks as you try to leap from the information era into the new age! In this one hour presentation you will hear about the new skills that will not just help you survive but ensure you thrive in the knowledge society.
Digging for Gold on the Internet
- The Gold Miner's Tools
CI professionals need
the scoop! Using the same resources as everyone else is necessary to know
what they know but to maintain the competitive edge you are challenged to
also find knowledge the majority doesn't know. Understanding what diverse
tools are available, how they are structured and marketed and what logic
or techniques can be applied to narrow the megathousands of irrelevant hits
to fewer and most relevant, can mean the difference between uncovering the
richest veins buried deep within the Internet rather than merely finding
the flakes by panning at the surface.
To book one of these presentations for your company or group contact Stanford Solutions with "Presentation Booking Request" in subject line.